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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elvira Presley

October 31, 2025

5  out of  5
rating by Elvira Presley
"Melissa Throm at State Farm was an absolute pleasure to work with. She is professional, knowledgeable, and incredibly patient. Melissa took the time to answer all of our questions and explained every policy detail thoroughly. She made sure we felt comfortable and informed every step of the way. I am so grateful for her support and highly recommend Melissa to anyone looking for insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Dawn Throm

October 31, 2025

5  out of  5
rating by Dawn Throm
"When our father passed away, my brother & I went to see Melissa to consult on the requirements/steps in handling my father's insurance. Very knowledgeable, explained everything & made it simple to understand."
We responded:
"Thank you for your kind words and review. We look forward to helping you with your insurance needs in the future. "
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Teresa Smith

October 30, 2025

5  out of  5
rating by Teresa Smith
"Melissa and her team are professional and very knowledgeable."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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NanasNifty Needle

October 30, 2025

5  out of  5
rating by NanasNifty Needle
"Melissa did a great job helping with our life insurance needs. She walked us through the whole process!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Catie Wiggins

October 30, 2025

5  out of  5
rating by Catie Wiggins
"Melissa is super knowledgeable and helpful. She’s assisted me with various insurance needs including business insurance, providing info about rental insurance, etc. Highly recommended!"
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Erich T

October 30, 2025

5  out of  5
rating by Erich T
"Very nice, prompt service and reliable"
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Karen Throm

October 30, 2025

5  out of  5
rating by Karen Throm
"Best experience!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Randy Best

October 28, 2025

5  out of  5
rating by Randy Best
"We recently went in to meet with Melissa to get life insurance for myself as well as my wife. She listened to all our needs and was very knowledgeable. She was able to answer all our questions and even suggestions to help us to decide the best option for our family. There was no questions we asked that she didnt have an answer for and definitely can share all the knowledge needed for your decision. We greatly appreciate her and would highly recommend her services. She will help you with deciding what the best option is for you and your family."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Sandeep Pratibhā

September 18, 2025

1  out of  5
rating by Sandeep Pratibhā
"I recently saw a State Farm–branded vehicle being driven by Melissa, who was swerving and talking on her phone. It made me wonder — where is the “Drive Safe & Save” standard in situations like this? I didn’t take a photo because that would not have been safe, but I believe it’s important to highlight behavior that undermines the safe driving message State Farm promotes."
We responded:
"Thank you for bringing this to our attention. We take safe driving very seriously and appreciate you sharing your concerns. We will address this matter internally to ensure that all of our representatives uphold the high standards of safety and responsibility that we promote. Your feedback helps us maintain our commitment to safe driving for everyone on the road. If you have any further details or concerns, please feel free to reach out to us directly."
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Joclyen Wooten

August 22, 2025

5  out of  5
rating by Joclyen Wooten
"Melissa was referred to me by a friend and I am very pleased with the service she has provided me. My car insurance is affordable, and I also have renters insurance that’s much more affordable than what I had before. I enjoy this service and recommend her to everyone I know. Thank you Melissa and her team for the impeccable customer service and kindness."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Robert Hoskins

August 15, 2025

5  out of  5
rating by Robert Hoskins
"Friendly people excellent service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Talon Fury

August 14, 2025

1  out of  5
rating by Talon Fury
"Only paid liability insurance, and the price is 56 bucks now in a month's time it's 65.40 now! just curious what the hell is going on? all customers are using their own cards I'm sure there's a 5 or $6 cover fee just to use the damn card maybe just what's going on?"
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right. "
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Kristy Cruse

August 6, 2025

5  out of  5
rating by Kristy Cruse
"Meli and Melissa have both been really great to work with. They make me feel like my needs are important and have provided friendly professional services to meet those needs. One thing that has been really important to me Is that even after receiving my business, they continue to reach out and stay in touch to see how I am doing and if I need anything. I highly recommend doing business with them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Lisa Odom

August 1, 2025

5  out of  5
rating by Lisa Odom
"⭐⭐⭐⭐⭐ Andrew at State Farm was exceptional! We initially reached out for boat insurance, and his courteous, thorough, and informative approach stood out. He patiently answered all our questions and explained every policy detail clearly. So impressed, we switched our auto and homeowners insurance to State Farm too! Andrew’s dedication and professionalism made the process seamless. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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N. Willis

July 23, 2025

5  out of  5
rating by N. Willis
"If you're ever in the market for vehicle, life, rental or mortgage insurance, give State Farm a call or stop by Melissa Throm State Farm office on Spence Ave located a few doors from Sweet 🐸! The Staff is very friendly and helpful to assist you with your insurance needs or they'll have an open ear to just listen and support you if that's what you might need! This Insurance Company is here for you and your family, so stop by and check them out! I guarantee you'll be satisfied with the insurance services that they offer!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Toya Williams

July 23, 2025

5  out of  5
rating by Toya Williams
"Melissa and her team ensure that you have the most beneficial and affordable policy. Andrew specifically was so kind & helpful, I had to revisit my policy after a few things happened and Andrew made a seamless transition for me. Thank you all!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kermit Hales

July 18, 2025

5  out of  5
rating by Kermit Hales
"Even though I have only been a client for a couple of months this my by far the best insurance agency that I have dealt with. I just love everything about it. Whether it be on the phone or visiting the office it is just awesome.They definitely operate by their slogan like a good neighbor State Farm is there. I’m a customer for life would not dream of going somewhere else."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Carie Reese

July 14, 2025

5  out of  5
rating by Carie Reese
"Melissa Throm and her staff have been excellent to work with! They helped me with my home, auto and boat policies through State Farm and I could not be more pleased with the customer service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Joshua Bright

July 10, 2025

5  out of  5
rating by Joshua Bright
"Melissa always makes sure to get me exactly what I need without paying for things I don’t need. She’s very informative and professional!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs"
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Matt Fenzel

July 9, 2025

5  out of  5
rating by Matt Fenzel
"Very helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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LaToya Lane

July 7, 2025

5  out of  5
rating by LaToya Lane
"Called because I needed to provide quick proof of insurance and within less than 10 minutes. I was able to be provided with a quote and purchase. Reliable and good customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Cary de la Rua

July 3, 2025

5  out of  5
rating by Cary de la Rua
"Recommend 100% nice people and they speak Spanish answered all my questions thank you so much great service"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Belinda Morrisey

July 3, 2025

5  out of  5
rating by Belinda Morrisey
"Awesome service she knew exactly what I needed and the entire process didn’t take long."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Jackie Johnson

July 3, 2025

5  out of  5
rating by Jackie Johnson
"State Farm Melissa Throm is the best. I truly needed insurance today. It took only 10 to 15 minutes to get me what I needed. I am so blessed that I had the chance to speak with Melissa. I will be contacting her in the future for other things as well."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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M M

July 2, 2025

5  out of  5
rating by M M
"I appreciate the hard work and diligence for the service that I needed. Honestly I have never seen anyone work as fast as Ms. Melissa did thank you so much.😊"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "