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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Darian Williams

Darian Williams

December 4, 2024

5  out of  5
rating by Darian Williams
"Melissa Thorne is an exceptional State Farm agent! She is highly professional and incredibly knowledgeable about insurance policies and options. Melissa is always on top of her business, ensuring I’m fully informed about my policy, updates, and any discounts available. Her attention to detail and proactive approach make me feel confident that I’m in good hands. I truly appreciate her dedication to providing top-notch service and highly recommend her to anyone seeking a reliable insurance agent!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Lou Lavely

November 20, 2024

5  out of  5
rating by Lou Lavely
"Karen did a great job making sure that I had everything I needed, explaining all possibilities, and making sure that everything was correct. Melissa was great and went out of her way to make me feel comfortable in choosing her agency. I highly recommend Melissa and the team at Melissa Throm State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Demetrius Green

November 19, 2024

5  out of  5
rating by Demetrius Green
"Really took the time out to make sure my needs were met. Thanks for making me feel like family …. Perfect timing…"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Yolanda

Yolanda

October 22, 2024

4  out of  5
rating by Yolanda
"When I need to get renters insurance she was more than happy to help me after my agent retired. Everyone is always nice and quick to respond."
We responded:
"Thank you for your review Yolanda! We are glad to help you with your renters insurance and look forward to helping you in the future! ~Melissa "
Profile photo of Pedro Ceballos

Pedro Ceballos

October 22, 2024

5  out of  5
rating by Pedro Ceballos
"Easy to work with."
We responded:
"Thank you for your review! We look forward to helping you in the future! ~Melissa "
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Michelle Benson

October 17, 2024

5  out of  5
rating by Michelle Benson
"Melissa was very helpful with explaining different policies so I could understand better. Thank you so much!!"
We responded:
"Thank you for your review, Michelle! We appreciate you and look forward to helping you in the future. ~Melissa "
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C J Weaver

October 3, 2024

5  out of  5
rating by C J Weaver
"The ladies on staff are very knowledgeable and courteous. Melissa is very involved in the community and is great to work with."
We responded:
"CJ - Thank you for your review! We love Goldsboro and our community and the opportunity to serve. Thank you to you for your service as well! ~Melissa "
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Carlton Crenshaw

October 2, 2024

5  out of  5
rating by Carlton Crenshaw
"Very polite and thorough."
We responded:
"Thank you for your review Carlton! We look forward to helping you in the future! ~Melissa "
Profile photo of Lesdbia Sanchez

Lesdbia Sanchez

September 30, 2024

1  out of  5
rating by Lesdbia Sanchez
"I had an interview with Melissa T. Regarding my policy, and honestly I was very satisfied for the the 1st year or so until i noticed that my policy went up for about $4 so i was like ok no big deal is just $4, than after a couple of months it went up for about $4 more dollars, so i was like ok no big deal im just going to leave it like that, than after a couple of more months it went up again for $10 and i still left it like that until it went up $23 more. so my insurance was $197 and it went up to $241. i called and called wanting to know why my insurance kept on going up without no reason. no one in that office could tell me why. i asked if there was anybody that could answer my question. all i was told was that it was a nationwide thing that all insurances were going up, and to top it off that wasnt enough 4 months after i left them i get a letter from the DMV saying that state farms sent them a letter saying that i have had a lapse in my insurance while with them. which is so crazy to that they waited 4 months after i was no longer with them to sent out a lapse letter to the DMV. needless to say i will never go back with them. they go up on your insurance every so often without giving u an explanation as to what is the reason."
We responded:
"Thank you for taking the time to share your feedback with us. We apologize for any frustration or inconvenience caused by the recent auto rate increase. We understand that unexpected cost changes can be challenging to manage. If you have any specific concerns or questions about your rate increase, we encourage you to reach out to our office. ~Melissa"
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Quintonio Cobb

September 27, 2024

5  out of  5
rating by Quintonio Cobb
"Affordable and reliable insurance. I really appreciate the empathetic, professionalism that I have experienced with my team. Thank you. Highly recommended...."
We responded:
"Thank you, Quintonio for the 5-star rating! - Melissa"
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Cathy Woods

September 26, 2024

5  out of  5
rating by Cathy Woods
"They are always polite, professional, and friendly. They are great with reminders. Have always called me back within a reasonable time. Great people! I would highly recommend them."
We responded:
"Thank you for your kind words and your review. We look forward to helping you in the future! ~Melissa "
Profile photo of Vanessa Rivenbark

Vanessa Rivenbark

September 24, 2024

5  out of  5
rating by Vanessa Rivenbark
"Alison and Melissa went over and beyond to help us figure out the best and inexpensive way to get insured. And we had home owners insurance in less than 24 hours! If you are looking for a new agent with wonderful service, I highly recommend them."
We responded:
"Thank you for your review! We look forward to helping you in the future! ~Melissa "
Profile photo of Guadalupe Martinon

Guadalupe Martinon

September 24, 2024

5  out of  5
rating by Guadalupe Martinon
"Always nice"
We responded:
"Guadalupe - thank you for your review! We look forward to helping you in the future! ~Melissa "
Profile photo of Lue Parks

Lue Parks

September 20, 2024

5  out of  5
rating by Lue Parks
"Very friendly"
We responded:
"Thank you for your kind review! We look forward to helping you with your insurance needs in the future. ~Melissa "
Profile photo of Serenity Cascen

Serenity Cascen

September 12, 2024

5  out of  5
rating by Serenity Cascen
"Very Professional, kind I would recommend them to anyone, Jessica is a sweetheart and very knowledgeable"
We responded:
"Ricci - Thank you for your review! We look forward to helping you in the future. ~Melissa "
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Sharon Perry

August 27, 2024

5  out of  5
rating by Sharon Perry
"Spoke with Jessica today to update payment info, which was done while we were talking on the phone, signed documents for auto pay, everything done within 5 minutes.. Thank you Jessica.😊"
We responded:
"Thank you for your review Sharon! We are glad Karen was able to help you with your auto and homeowners insurance. We look forward to helping you with your insurance needs in the future! ~Melissa "
Profile photo of Lesley Barnes

Lesley Barnes

August 19, 2024

5  out of  5
rating by Lesley Barnes
"They do a great job!"
We responded:
"Thank you for your review! We look forward to helping you with your insurance needs in the future! ~Melissa "
Profile photo of Danielle Brown

Danielle Brown

August 15, 2024

5  out of  5
rating by Danielle Brown
"All I can say is just awesome!! Melissa is very patient and pleasant she took care of all my insurance needs!! A sure pleasure!! 😃"
We responded:
"Danielle - thank you for your kind words. We are grateful for the opportunity to take care of your insurance needs. We look forward to helping you in the future. ~Melissa "
Profile photo of Sierra Wells

Sierra Wells

August 9, 2024

5  out of  5
rating by Sierra Wells
"Jessica is such a great agent she’s very professional and dedicated to her profession, she always values my questions and get back to me in a timely manner! Ask for Jessica when you call, she will get the job done and do it effectively and efficiently!!"
We responded:
"Thank you for your kind words, Sierra. We are glad Jessica helped take care of you. We look forward to helping you in the future! ~Melissa "
Profile photo of Heidi Grady

Heidi Grady

August 1, 2024

5  out of  5
rating by Heidi Grady
"Wonderful experience with State Farm, Ms.Throm met all of our needs with car and home insurance!!!"
We responded:
"Thank you for your kind words! We look forward to continuing helping you with your car and home insurance needs! ~Melissa"
Profile photo of Evelyn Wirth

Evelyn Wirth

July 19, 2024

5  out of  5
rating by Evelyn Wirth
"Very very helpful and professional. Allie and Melissa did a fantastic job we have started to tell all our friends about State farm insurance. A Lot Of them said they would check it out. Thank you so much."
We responded:
"Evelyn - thank you for your review! We look forward to helping you in the future! ~Melissa "
Profile photo of Kelly King

Kelly King

July 12, 2024

5  out of  5
rating by Kelly King
"I called the office for an insurance quote and received nothing but kindness. The staff took the time to answer my questions, find what was right for me, and were very knowledgeable. When I visited the office it was clean and the staff were very professional."
We responded:
"Thank you for your review Kelly! We are grateful for the opportunity to serve you and help you with your insurance needs. We look forward to helping you in the future. ~Melissa "
Profile photo of Lashanda Harvey

Lashanda Harvey

July 4, 2024

5  out of  5
rating by Lashanda Harvey
"Great service definitely recommend this place all the staff is wonderful I had my favorite one until she left and the staff has been wonderful to me and my family after that so I say great job staff."
We responded:
"Thank you for your great review! We are grateful for your business and look forward to helping you in the future. ~Melissa"
Profile photo of Bernita Newkirk

Bernita Newkirk

July 3, 2024

5  out of  5
rating by Bernita Newkirk
"After being with Greg Foster for many years, I was skeptical of having a new agent. Being with Melissa has put me at ease. I have had a very good experience with her and her team."
We responded:
"We're delighted to hear about your positive interaction with our team. Transitioning to a new agent can be a significant change, and it's wonderful to know that we were able to provide you with a positive experience. If you have any more questions or need further assistance in the future, please don't hesitate to reach out!- Melissa"
Profile photo of Melissa Alexander

Melissa Alexander

July 2, 2024

5  out of  5
rating by Melissa Alexander
"Melissa was very helpful in setting up my insurance. She explained everything very well."
We responded:
"Thank you for your review, Melissa. We were glad to help you with your life insurance needs. We look forward to helping you in the future. ~Melissa "